About ERA

ASU’s Enterprise Research Administration system provides an integrated platform to manage research and sponsored projects. This system centralizes proposal development, award management, and research compliance activities, streamlining processes and reducing the administrative workload and regulatory risk associated with externally funded projects.

ERA Access

• ASU Employees (Faculty, Staff and Student Workers):
  Submit access and role requests or report login issues through ServiceNow ERA > ERA Account Support.
• ASU Affiliates (Students, Emeritus or Adjunct Faculty, and Other Affiliates):
  Affiliates not employed by ASU use the ASU Affiliate Account Support Form.

General Questions & How-To Support

Faculty and Researchers:

• Find contacts for your unit at Who Can Help Me?
• For research compliance guidance, visit Research Integrity & Assurance or email questions about ERA IRB, IBC, and MyDisclosures (COI) to [email protected].

Research Administrators:

• Access guides and resources on the ERA Proposals, ERA Agreements, ERA Awards, and ERA Current & Pending Tool pages.
• Get support from colleagues by posting on the ERA Help channel in MS Teams.
• For training modules, visit Research Academy. Email [email protected] for assistance with the ERA Training environment, feedback on ERA help text, or other questions about Research Academy.

Technical Support for Issues or Bugs in ERA

• ASU Employees (Faculty, Staff and Student Workers):
  If ERA is not working correctly or you need other technical assistance, submit a request for support through ServiceNow ERA > ERA Technical Support & Maintenance.
• ASU Affiliates (Students, Emeritus or Adjunct Faculty, and Other Affiliates):
  Affiliates not employed by ASU use the ASU Affiliate General Help Request form.

Manage Organizations and People: Add or Update External Entities, Units, and PI Research Departments in ERA

• Add a New ERA External Entity (sponsor/funder, subrecipient, other external institution):
  Follow the ERA External Organization Requests process. For urgent issues with rush requests, contact [email protected].
• Add a New ASU Unit:
  Submit a New ERA Unit Request form, available on the Forms & Templates page.
• Add a Non-Employee to ERA:
  Submit a request through ServiceNow ERA Account Support to have pre-hire ASU investigators and other affiliates added (in order to list them on ERA FP smartforms, etc.).
• Add or Update Research Departments: ERA defaults to an investigator’s payroll department for lead financial unit and investigator allocations. To add or update a designated default Research Department for an investigator, email [email protected].
• Update RA Contacts, After the Fact Reporting Contacts, and Other Unit Information:
  Contact an ERA Unit Administrator for your unit. Refer to the ERA Unit Administrator Guide for a list of current unit administrators.
• Request the Unit Administrator Role:
  Submit a ServiceNow ERA Account Support ticket.

Have Ideas to Improve ERA?

Submit ERA System suggestions for enhancing ERA’s functionality and usability directly to the ERA Suggestion Box.